Orders typically take 2–5 business days to process before shipping. If you ordered a pre-order item, the estimated shipping date is listed on the product page.

Once processed, you can expect your order to arrive in 4-9 business days. Please note that international shopping can sometimes face slight delays, so allow a few days flexibility just in case :)

We ship worldwide with a few exceptions. If you’re able to check out and place an order, that means we ship to your location!

All orders are shipped from our warehouse in China, next to the Chinese designer brands we work with.

Yes, currently on all orders!

You have 14 days after delivery to request a return. US customers receive a prepaid USPS label for a flat $12.

Customers outside the US are responsible for arranging and paying for return shipping to our main warehouse.

International return shipping can be expensive, so please check your measurements carefully before ordering. Read our full Return Policy.

Please check our Return Policy for all the necessary steps, since there are some requirements.

Once your return has reached our warehouse, we’ll process a full refund for the item(s) right away! This will be through the same payment method you used when making the purchase. It may take 2-5 days for the amount to be reflected in your account.

Sorry, we don’t offer exchanges at the moment.

It’s up to the designer brands to restock any items, and that’s out of our hands. However, most items come back in stock after a little while!

We use Asian sizing, if you’re unsure about your size, size up. It’s very helpful to use the size charts for accurate measurements.

If you wish to cancel your order, please let our support team know through mail within 12 hours of placing your order. We will cancel and refund your order. After the 12 hours, it won’t be possible to cancel it.

You’ll be able to track your order with the tracking code you receive in the conformation mail. If it is past your estimated delivery date, please allow some extra days and inform our support team. They will keep an eye on the process and inform you with the latest updates :)

If you want to change the shipping address, please let our support team know and inform them with the new address. They will change it for you. However, if your order has already been packed or dispatched, it won’t be possible to change it.

When you pre-order an item, you are reserving it for when it gets back in stock. This will be shipped to you as soon as it’s available! A pre-order can take up to 30 days.

We’re sorry to hear you’ve received an incorrect or damaged item. Please contact our support team as soon as possible and they will sort this out for you and make things right! info@pixierebels.com