RETURN & REFUND POLICY
You may request a return within 14 days after delivery. Items must be unused, unwashed, and in original condition.
- Returns are accepted for full store credit only
- US customers receive a free prepaid return label
- Non-US customers arrange their own return shipping and receive 50% of return shipping costs back as extra store credit!
- Damaged or incorrect items are handled separately with a reshipment
This allows us to offer free US returns in a sustainable way 💫
*Policy was updated on May 7th, 2026. Orders placed before this date may still be handled under our previous return policy.
US RETURNS
US customers receive a free prepaid return label. Once the shipping label is created, the return must be shipped within 14 days. After that, the return request will expire.
NON-US RETURNS
Non-US customers arrange and cover their own return shipping to our US returns address. Use a trackable shipping service and upload your tracking number in the return portal so we can monitor your return.
We will reimburse 50% of your return shipping cost as extra store credit! Please email your shipping receipt and order number to info@pixierebels.com once your return has been shipped.
HOW TO START A RETURN
Visit our Returns Center.
- Enter your order number and email address.
- Select the item(s) you want to return and follow the steps.
- Once your request is approved, you’ll receive an email with clear shipping instructions.
STORE CREDIT
Once your return is received and inspected, we’ll email you to confirm approval. If approved, your store credit will be issued within 2 business days.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, please contact us at info@pixierebels.com with clear photos of the issue. These cases are handled separately from standard returns, and we will make it right by arranging a reshipment.
ORDER CANCELLATIONS
Orders can be cancelled within 12 hours of purchase. After this time, we cannot guarantee cancellation, as fulfillment may already have started, even if tracking has not yet updated.
LOOKING AHEAD
We recently opened our first US return hub, and we hope to follow with a UK and EU hub in the near future. We value transparency and hope this policy explains everything clearly. Thank you so much for supporting our journey 💫
QUESTIONS?
Our customer care team is here to help: info@pixierebels.com
Last updated: May 7th, 2026